Common Questions and Topics
- Video displays MEDIA_ERR_UNKNOWN
- I am being prompted to install the Adobe Connect add-in when I already have it installed and cannot join a meeting.
- I forgot my Blanchard Exchange password - how do I reset it?
- Adobe Connect Meeting Support
- I encountered an error message stating "This video is no longer available".
- Public Webinars & Product Previews - Common Issues/Resolutions
- I can't find my SLII App activation code - what do I do?
- Presentation and Leader Notes Support
- View All
- General Support
- Forgot your password?
- Technical Requirements
- Administrator Documentation
- Trainer Documentation
- Latest Updates
- Technical Documentation (API and SSO)