If you are connecting to your organization's network through a VPN (Virtual Private Network) tunnel and/or proxy server, please disable these connections as they can cause playback issues with video.
Ensure you are using a high speed internet connection and use a wired connection (not wireless), if possible.
Also, confirm that you are using a web browser compatible with our platform:
Recommended browser versions:
Internet Explorer 9 or higher
Safari 5.0 or higher
Google Chrome version 25 or higher
Firefox version 19 or higher
For viewing on an iPAD: Safari (iOS 5. 6, & 7)
If you are unsure of which browser you are using, you can go use this link to check your browser version: http://bit.ly/1puDH3c