The problem you are experiencing is commonly experienced when using an internet browser version that isn't supported by our platform.
Recommended browser versions:
Internet Explorer 9 or higher
Safari 5.0 or higher
Google Chrome version 25 or higher
Firefox version 19 or higher
For viewing on an iPAD: Safari (iOS 5. 6, & 7)
If you are unsure of which browser you are using, you can go use this link to check your browser version: http://bit.ly/1puDH3c
Please use a compatible browser or if you are using a compatible browser, please send the results of the browser check in the link above.