TECHNICAL SUPPORT

Follow

Blanchard Exchange Technical Requirements

The following is required in order to be able to access Blanchard Exchange and the content provided by the platform.

Note: While the primary requirements are listed below, some products/software services delivered through Blanchard Exchange have requirements in addition to the general requirements.

If you are using one or more of the following in your design(s), please select the name(s) on the list below to jump to the additional requirements towards the bottom of this article:


System Configuration

Web Browser: Supported web browsers include Microsoft Internet Explorer 9.0+, Microsoft Edge (Latest), Google Chrome (latest), Mozilla Firefox (latest) or Safari 5.0+.

For viewing on an iPad: Safari (iOS 5 or higher)

Additional, the following must be allowed through the preferred browser(s):

  • Cookies must be enabled
  • JavaScript must be enabled
  • Flash (version 10.2 or higher) must be installed/enabled

Broadband Connection: 500 kbps (recommended) of available bandwidth - required for streaming media delivered through Blanchard Exchange.

Adobe Reader/Acrobat: Blanchard Exchange requires that users have Adobe Reader or Adobe Acrobat installed on their machines as some content will be delivered as PDFs. The pdf file is version 1.6 and created for Acrobat/Reader 7+.

Screen Resolution: 1024 x 768 (at minimum).

***A note regarding the security of Blanchard Exchange***

Encrypted Communication via HTTPS: All web-based communication to and from Blanchard Exchange is encrypted using SSL (https).

Password Encryption: Users of Blanchard Exchange are asked to set their own passwords. As these passwords are saved to the database, they are encrypted to avoid the possibility of them being leaked to the public if the platform were to be hacked.


Email Requirements

Each user must have a unique email address.

Emails from the Blanchard Exchange system will be sent from Blanchard Exchange (noreply@blanchardexchange.com).

Note: We also recommend that you allow all email from @kenblanchard.com and any subdomains.

Blanchard Exchange uses Amazon Simple Email Service (SES) for email delivery. To ensure a high level of successful email deliveries, Blanchard Exchange, together with SES, uses Sender Policy Framework (SPF). SPF is an email validation system designed to prevent email spam by detecting email spoofing, a common vulnerability, by verifying sender IP addresses.


Firewall Requirements

Ports required for all domains: 80 & 443

To ensure end-users are not blocked from accessing Blanchard Exchange and the accompanying content, please add the following domains and hostnames to your company whitelist/safelist (IP addresses are not included due to the addresses being dynamic):

  1. www.blanchardexchange.com   
  2. assessments.kenblanchard.com
  3. www.blanchardlearn.com
  4. wm.learnifier.com (CDN - will produce an HTTP status code 403 or 404 if attempting to access directly)
  5. dkqgk8jq4t1u0.cloudfront.net (CDN - will produce an HTTP status code 403 or 404 if attempting to access directly)
  6. wac.207D.edgecastcdn.net (CDN - will produce an HTTP status code 403 or 404 if attempting to access directly)
  7. wpc.207D.edgecastcdn.net (CDN - will produce an HTTP status code 403 or 404 if attempting to access directly)
  8. Brightcove domains (see below under Video Streaming)

Video Streaming

Blanchard Exchange serves up video content through streaming media provider Brightcove. A sample video can be found here.

The following domains must be accessible through your firewall:

  • *.brightcove.com
  • bcove.me
  • .o.brightcove.com
  • brightcove04.o.brightcove.com
  • hls.ak.o.brightcove.com
  • uds.ak.o.brightcove.com
  • brightcove.vo.llnwd.net
  • brightcove.vo.llnwd.net
  • *.fcod.llnwd.net
  • *.edgefcs.net
  • *.edgesuite.net
  • *.akamaihd.net
  • *.analytics.edgekey.net

If wildcarding is not possible, please visit:http://support.brightcove.com/en/video-cloud/docs/domains-and-ports-must-be-accessible-video-cloud for a full list of domains.

If you can not access the ports and domains above, you may experience issues using the Video Cloud Studio and modules.

 


 Adobe Connect Meetings

 Cisco WebEx Training Center

 LEARN Self-Study

 LAPII Online Assessment

 SLII App

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request