Technical Requirements

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Matt Youngblood
  • Updated

The following are requirements for Adobe Connect Meetings.

It is also recommended to disable any VPN clients and/or connections to proxy servers prior to connecting to an Adobe Connect meeting as these can cause connectivity issues.

Run the Connection Test:

To confirm your computer meets the necessary requirements, please visit the following URL: https://blanchard.adobeconnect.com/common/help/en/support/meeting_test.htm

Review of the additional Adobe Connect Meeting requirements below may not be necessary if you are successful in joining a test meeting.

Browser and Software Requirements

The following web browsers are supported with no additional software requirements:

  • Microsoft Edge (Latest)
  • Apple Safari (Latest)
  • Google Chrome (Latest)
  • Mozilla Firefox (Latest)

Internet Explorer 11 is also supported, but attendees must have the Adobe Connect Add-In installed. Details and installation packages can be found here: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html

Firewall Requirements

https://blanchard.adobeconnect.com

Connectivity Requirements

Bandwidth: 512Kbps minimum of free bandwidth. Recommend to disable VPN/proxy server connections prior to joining.

System Requirements

Windows

For meeting application

  • Intel Core 2 or faster processor (or equivalent)
  • Windows 10 (64-bit, Windows 10 'N' Edition users must install the 'Media Feature Pack' before installing the application.)
  • 1 GB of RAM (2 GB or higher recommended)

For HTML Client (Available September 28)

  • Intel Core i5 or faster processor (or equivalent)
  • Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
  • 2 GB of RAM (4 GB recommended)
  • Google Chrome (v70.0 & above), Mozilla Firefox (v65.0 & above), and Edge (Chromium) (v79.0 & above)

Mac OS

For meeting application

  • 1.83 GHz Intel Core Duo or faster processor
  • 512 MB RAM (1 GB recommended) 
  • Mac OS X 10.13, 10.14 and 10.15

For HTML Client (Available September 28)

  • Intel Core i5 or faster processor (or equivalent)
  • Mac OS X 10.13, 10.14 and 10.15
  • 2 GB of RAM (4 GB recommended)
  • Apple Safari (v12.0 & above), Google Chrome (v70.0 & above), Mozilla Firefox (v65.0 & above), and Microsoft Edge (Chromium) (v79.0 & above)

Linux

For HTML Client (Available September 28)

  • Ubuntu 18.04; Red Hat Enterprise Linux 7
  • Google Chrome
  • No application support is available for Linux. All features enabled in HTML browser except screen sharing.

Virtual Environment

  • Citrix XenApp 7.11

Mobile

  • Google Android 4.4 or later
  • Apple iOS: iOS 8.1.2 or later