Individuals having trouble with the Adobe Connect Add-In are encouraged to use any of the following web browsers:
- Microsoft Edge
- Apple Safari
- Google Chrome
- Mozilla Firefox
Joining a meeting through one of these browsers eliminates the need for the add-in. Users will be prompted to select "Open in browser" joining a meeting room (see screenshot). Microsoft Internet Explorer 11 must still have the add-in to join a meeting.
If you are trying to connect to a meeting room and are getting stuck during the installation process, follow these tips:
- After you download and run the installer, if you receive a message stating "Please close Adobe Connect and click Yes to try again", be sure to close out of the Adobe Connect application sitting in the background and/or at the bottom of your task bar. Refer to the included screenshot for an example.
- Once the installation is completed, you will likely still have a browser window open for the original meeting room with a download button for the Adobe Connect add-in. Either refresh this page to open the Adobe Connect meeting, or revisit the original meeting URL provided to you to initiate a fresh launch of the meeting room. See the included screenshot for more details.
If you continue to experience issues, please contact us.