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Blanchard Exchange - General Support

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View general support information and frequently asked questions regarding the Blanchard Exchange Participant Portal.

  • I forgot my password for Blanchard Exchange
  • Video displays MEDIA_ERR_UNKNOWN
  • I encountered an error message stating "This video is no longer available".
  • Where do I go to log in?
  • I received a "MissingKeyMissing Key-Pair-Id query parameter or cookie value" error message
  • Why are my PDFs corrupted when saving?
  • Videos will not play for me.
  • Why do I see someone else's name when logging in?
  • I didn't receive an email to access Blanchard Exchange - what do I do?
  • I am assigned to more than one course - how do I access my other courses?
  • When editing interactive PDFs, I get a "Windows cannot access the specified device path or file...." message.
  • I see a message "Sorry, something is broken." when attempting to access my course.
  • Blanchard Exchange Technical Requirements
  • Tutorial - Learner Portal Orientation Video
  • Tutorial - Archiving courses on the Learner Portal
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